INTRODUCTION 247/365 customer services

Nowadays, companies – especially those in the IT sector – are expected to be up-and-running 24/7. When a system goes offline, or when users encounter a problem while using the service, they expect to always be able to interact with IT support staff via the channel of their choice, and for the issue to be fixed in real time.

This is where Individual Systems comes in – Our IT Support Center will provide superior support 24/7, all 365 days in the year for companies to ensure the smooth operation of their systems, thereby winning the approval and trust of their own customers.

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The main activities of the service

Our IT Support Center focuses on facilitating the communication between our client’ specialized IT staff and end users to help solve day-to-day problems. Our operations include:

The process of handling requests

WHY CHOOSE US?

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The operational staff are experienced, trained in technical knowledge and system supervision, proficient in multiple languages

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The team will operate and can be available 24/7, 365 days, including nights, the weekends and holidays

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As an IT service, we are always concerned with protecting our client’s digital assets and systems. For all of our projects, we implement our 3-pronged security approach:

  • Physical: Our IT Support Team only uses company computers, which are safely stored in locked cabinets after work. Our office and data servers are locked and protected by military personnel.
  • Human: Our Team has been briefed with our robust security policies and signed NDAs with the company. We also sign NDAs with our clients at the start of every project, and comply with their own security policies.
  • Cyber: Our computers are installed with antivirus programs and routinely scanned for malicious threats. We only uses our protected network for all of our connections.

 

CONTINUOUS SUPPORT – SEAMLESS OPERATIONS